ESG Management System

ESG concepts

To sustain the living environment of cities, towns, and villages, which is a multifunctional organic complex, not only a clean space but also a high-quality ecological environment is required to ensure people’s sense of gain and happiness. As a leading enterprise in China’s environmental protection industry, we provide comprehensive urban services and operations to make people’s living environments cleaner, more comfortable, safer, and more beautiful, improve people’s quality of life, and help realize the vision of a better life.

We actively undertake our ESG responsibilities, and endeavor to contribute to the construction of a beautiful China. For the realization of our goals, we continued to improve the ESG work concept, implemented work in the four key ESG areas, gradually improved the Group’s ESG governance level, guarded against ESG related risks, and improved the quality of operations.

Stakeholder engagement

In our business development process, we are fully aware of the need for deep stakeholder engagement. Our main external stakeholders include government and regulators, shareholders and investors, customers, suppliers and partners, social organizations and local residents, and news media, and our internal stakeholders mainly include employees. We have established effective communication channels with various stakeholders, actively collected and understood their feedback on the Group’s ESG performance, identified their key concerns and conducted transparent and timely communications.

  • Stakeholders
  • Major communication channels
  • Key concerns
  • Government and regulators
    • Major meetings• Policy consultation• Event reporting• Institutional visits• Information disclosure
    • Compliance with laws and regulations• Pay taxes on time• Legal compliance• Energy conservation and emission reduction• Safe production
  • Shareholders and investors
    • Investors’ meetings• Shareholders’ meetings• Corporate announcements and circulars• Investor relations column• Questionnaire surveys
    • Corporate governance• Financial performance• Stable returns• Risk management
  • Customers
    • Customer meetings• Customer satisfaction survey• Customer complaint channels• Questionnaire surveys
    • Customer service• Privacy protection
  • Suppliers and partners
    • Bidding and procurement activities• Assessment and evaluation• Field trips• Questionnaire surveys
    • Business ethics• Mutual benefit and win-win cooperation• Equal competition
  • Employees
    • Work meetings• Staff meetings• Performance appraisal• Employee complaint channels• Questionnaire surveys
    • Compensation system• Employee rights• Health and safety• Communication mechanism
  • Social organizations and local residents
    • Public service activities• Public Open DayQuestionnaire surveys
    • Community investment• Communication mechanism
  • News media
    • Performance briefings• Press release• Questionnaire surveys
    • Technological innovation• Ecological protection